When dealing with situations where there is doubt that an organisation fails to provide a service in Welsh, the Board prefers to deal with matters informally, resolve complaints quickly and restore Welsh services as soon as possible. Where this is not possible, the Board will use its statutory power to conduct an investigation into the matter.

Case studies

1. A complaint was received that a registry office was not willing to conduct a marriage ceremony entirely through the medium of Welsh. As a result of the Board’s intervention, the complainant received a ceremony in Welsh.
2. A complaint was received about a lack of a language therapist who could speak Welsh with a child. A number of improvements were agreed with the relevant Health Board. The complainant was offered a Welsh speaking therapist and the availability of a Welsh service was ensured from then on.
3. The Board received complaints from a number of individuals that English only road signs had been erected on a roundabout. An investigation was conducted following receipt of these complaints, and following the Board’s recommendation, the signs were immediately replaced by bilingual signs.

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