Public organisations are required to treat the Welsh and English languages equally where appropriate and reasonably practicable. These organisations are required to prepare Welsh language schemes which explain what Welsh language services they will offer.

Yet not all services are available in Welsh as they should be. On those occasions when you find it difficult to receive a service in Welsh from a public organisation, you can complain to the Board.

Read through the pages below for information about:

• What services you can expect to receive in Welsh
• How to submit a complaint
• What the Board will do with your complaint
• What happens during an investigation
• Recent investigations

Download: information about our complaints procedure

The complaint form is available electronically by clicking on the relevant link on the right.