Organisations prepare statutory Welsh Language Schemes that explain what services are offered in Welsh. Here are some of the kinds of organisations you could expect to receive Welsh services from:
- County council
- Local hospital
- Police
- Local job centre
- Courts
- Further education college or university
Normally you can expect to receive the following services in Welsh:
- Telephone services e.g. when phoning to enquire about council tax, when making an appointment in the hospital, when contacting the police, when phoning advertised help lines
- Face to face services e.g. when attending medical appointments, when visiting a local library or leisure centre, when attending an interview regarding a passport application, when attending a job interview
- Letters e.g. when receiving a standard letter or a letter sent to you personally
- Forms e.g. when receiving a form to fill in order to apply for a television licence or postal vote
- Websites and interactive services e.g. when making an on-line application for a passport or driving licence, when completing an on-line electoral registration form or a form to pay the council tax
- Public meetings e.g. when attending a public meeting organised by the local police
Normally you should be offered a service in Welsh without having to ask for it and the Welsh and English service should be available to the same standard. On those occasions where you experience difficulty receiving a service in Welsh, you can complain to the Board.
Read ‘How to submit a complaint' to see the steps you should take to make a complaint.
< Back to main complaints page