The Board has statutory power to investigate a lack of Welsh language service following receipt of a complaint.
Here's what the Board will do with your complaint:
1. Record and acknowledge receipt of your complaint
One of the Board’s officers will be appointed to deal with your complaint, and you’ll be given their name and contact details. We may need to contact you for further information.
2. Discuss your complaint with the organisation
We are often able to resolve a complaint successfully by discussing it with the organisation, without having to conduct a statutory investigation. If you did not grant us permission to share your details with the organisation when you submitted your complaint, we may need to contact you for that permission. You do not have to grant this permission, but if you refuse it is possible that we will not be able to deal with your complaint fully.
With the full cooperation of all parties, we will try to resolve complaints quickly. However, when necessary, we may decide to hold a statutory investigation.
If we are not able to resolve or investigate your complaint, or if we decide not to conduct an investigation, we will explain the reasons for this to you.
3. Conducting a statutory investigation
We will contact you if we conduct a statutory investigation to explain what happens next.
Read 'What happens during an investigation?' to see the steps we take during the investigation.
Click here to make a complaint.
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